SHIPPING & RETURNS
Brass & Unity offers FREE ground shipping on all online purchases over $99 within Canada and the United States.
CANADA & USA
- Free Ground Shipping over $99 - Please allow 3 - 5 business days for delivery
- $19.99 - Express, please allow 1 - 2 business days for delivery
- $29.99 - Please also 7 - 14 days for delivery
- All shipments are shipped from Canada.
- Shipping times are excluding weekends and holidays.
- USA/International shipments may take additional time and/or require additional fees due to customs, and is out of our control. Any additional fees, customs or otherwise, are the sole responsibility of the customer. Tracking your shipment should show any delays due to customs, and may require action to resolve the issue.
- We work with Purolator, UPS, and FedEx. We will select the fastest carrier based on your location to ensure you get the best service
- We do not ship to P.O. boxes.
- To request a service we do not offer, please reach out to us at email@example.com before placing your order and we will do our best to accommodate your needs.
ORDER PROCESSING TIMES
All orders will be shipped within 2 business days, unless otherwise notified.
ORDER TRACKING INFORMATION
You will receive an email confirmation when your order has been successfully placed. If you need to adjust your online order, please contact firstname.lastname@example.org. Adjustments to orders must be made on the same day the order was placed. Please ensure the shipping address is correct, as once the item has been dispatched we cannot redirect the order. Upon shipment you will receive a shipping confirmation email with your invoice and tracking number. We recommend saving the tracking number. Once the shipping confirmation email is sent, changes can no longer be made to orders.
Some shipments may require a signature at the time of delivery. If no one is present at the time of delivery the package will be held for pick-up and you will be notified by a placard at your home.
RETURNS & EXCHANGES
You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags or otherwise. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
Returning products should be shipped to:
Brass & Unity Jewelry Inc.
337 171A Street
Surrey, BC, Canada