SHIPPING & RETURNS

 

SHIPPING INFORMATION

Brass & Unity offers FREE shipping on all online purchases within Canada and the United States.

ORDER PROCESSING TIMES

All orders will be shipped within 3 business days (unless otherwise notified).

ORDER TRACKING INFORMATION

You will receive an email confirmation when your order has been successfully placed. If you need to adjust your online order, please contact orders@brassandunity.com. Adjustments to orders must be made on the same day the order was placed. Please ensure the shipping address is correct, as once the item has been dispatched we cannot redirect the order. Upon shipment you will receive a shipping confirmation email with your invoice and tracking number. We recommend saving the tracking number. Once the shipping confirmation email is sent, changes can no longer be made to orders. 

Some shipments may require a signature at the time of delivery. If no one is present at the time of delivery the package will be held for pick-up and you will be notified by a placard at your home.

SHIPPING OPTIONS

CANADA & USA

  • Free Shipping - Ground, 3 - 5 business days
  • $19.99 - Express, 1 - 2 business days

INTERNATIONAL

  • $29.99 - 7 - 14 days

PLEASE NOTE

  • Shipping times are excluding weekends and holidays
  • USA shipments may take additional time due to customs, and is out of our control
  • We work with Purolator, UPS, and FedEx. We will select the fastest carrier based on your location to ensure you get the best service
  • We cannot ship to P.O. boxes
  • To request a service we do not offer, please reach out to us at orders@brassandunity.com before placing your order
 

RETURNS & EXCHANGES

You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags or otherwise. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.

Returning products should be shipped to:

Brass & Unity Jewelry Inc.
337 171A Street
Surrey, BC, Canada
V3Z 9P5